Normal shipping times are between 7 to 15 days (from date of order). If you do not receive your products in that time, please contact firstname.lastname@example.org with your order number.
Any claims for a lost or missing package must be taken up with the mail carrier in question. Once the order leaves our shop, we do not have any control over what happens to the package. No refunds will be issued for lost/missing packages with tracking that shows package/items have been delivered.